Is Signing Up a Struggle? Find Simple Solutions Here!

You Sent the Wrong Email Address

Delete the user entry from the Team page (shows PENDING) and send the invite to the correct email address.


My User is Unable to Find their Invite

Oddly, invitation emails can be marked as Spam or Junk. Check for an email from; it contains the validation link.


In some cases, companies filter emails from new unknown domains for security reasons. Contact your IT team and whitelist our domain.


Invite has Expired

Users are expected to sign up within 14 days of being invited. Otherwise, you must resend the invite from the Team page.


My Issue is Not Listed Here

Contact us at We will be glad to help you out!



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If you have any other questions, don’t hesitate to contact us or look through our Help Center!
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