Billing
Manage payments and subscriptions.
By Anna and 1 other18 articlesArticles
- Where can I see my billing and assessments information?Billing information
- Credits Refund Policy – Interviewer.AIWe aim to maintain transparency and fairness in how credits are deducted and refunded. Here’s everything you need to know:
- Understanding Your Interviewer.AI BillingLearn more about the billing plans
- Where Can I Find My Invoices?Invoices are available directly from your Interviewer.AI account.
- When Will My Subscription Renew?Your Interviewer.AI subscription renews automatically unless it has been cancelled before the renewal date. We have monthly and annual plans as part of the subscription. If you are on a Growth or Enterprise plan, please check with your account team.
- What Happens If My Subscription Payment Fails?If we can't process your subscription payment, we'll automatically notify you by email. Your payment could fail for different reasons. In case your payment fails, your access to the account will get restricted.
- Can I Switch Between Monthly and Annual Billing?You can move between Monthly and Annual subscriptions if your needs change.
- How Are Interview Credits Included in My Subscription?Every Interviewer.AI subscription includes interview credits.
- How Do I Contact Billing Support?If you have questions about your subscription, invoices, payments, renewals, or interview credits, our Billing team is here to help.
- How Do I Upgrade My Subscription?Upgrading your Interviewer.AI subscription gives you access to additional interview credits and platform features.
- Can I Downgrade My Subscription?This depends on what plan you are on.
- What Happens If I Use All My Interview Credits?Need to upgrade to continue full access
- How Do Annual Interview Credits Work?Annual plans and monthly plans for online subcribers
- Why Has My Subscription Renewed Automatically?Subscriptions are automatic when you add your credit card details and are on a monthly or annual plan with Interviewer.AI
- How Can I Change My Billing Contact?The account admin is the Billing contact
- How Do I Cancel Automatic Renewal?
- How to Switch Between Monthly and Annual PlansHere's how switching between plans works.
- Why Do I Need to Add a Credit Card When I Sign Up?To provide a secure and seamless subscription experience, Interviewer.AI requires a valid credit or debit card when you sign up for a paid plan or an eligible trial.
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