What Happens If My Subscription Payment Fails?
If we can't process your subscription payment, we'll automatically notify you by email. Your payment could fail for different reasons. In case your payment fails, your access to the account will get restricted.
Written by Anna Johnson
Updated
Common reasons include:
- An expired payment card
- Insufficient funds
- Your bank declining the transaction
- Incorrect billing information
To restore your subscription:
- Go to View Billing
- Choose upgrade
- Update your payment method if required.
- Retry the payment.
If you have questions about your subscription or billing, our support team is always happy to help. Feel free to reach out to us at support@interviewer.ai.