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Contact center & BPO hiring
Hire your next 1,000 agents in days, not months.
AI-powered interviews that identify the best customer service talent while eliminating manual screening — and catching interview fraud before it reaches your floor.
−70%
Reduction in time-to-hire for high-volume agent recruitment
24/7
Candidates interview on their schedule, from any device
100%
Of applicants screened against the same objective scorecard
Why Interviewer.AI
Built for how contact centers actually hire.
Hire faster
Reduce time to hire by up to 70%. Candidates are interviewed within minutes of applying, not weeks.
Hire smarter
AI evaluates what really matters — communication, empathy and problem-solving — not just what a CV claims.
Hire confidently
Built-in fraud detection verifies that the person you hire is the person who interviewed.
Hire at scale
Interview thousands of candidates 24/7, across every timezone and language you operate in.
Trusted by high-volume hiring teams
Contact CentersBPOsTelecomBanksInsuranceRetailHealthcareShared Services
The challenge
Manual screening can't keep up with agent hiring.
Contact center recruitment runs on volume, speed and churn. Traditional screening breaks on all three.
- 📥
Thousands of look-alike applications
Little differentiation between CVs leads to endless, repetitive screening calls that stall your ramp plans.
- 🎭
Scripted & AI-assisted candidates
Candidates reading scripts, pasting AI answers or having someone else interview for them slip through phone screens undetected.
- 📊
Inconsistent interviewer scoring
Different interviewers score differently. Comparing candidates across sites and batches becomes guesswork.
Shortlisted candidatesAI interviewer scores
#1
9.7 / 10
9.7 / 10#2
9.4 / 10
9.4 / 10#3
9.2 / 10
9.2 / 10#4
9.1 / 10
9.1 / 10#5
8.8 / 10
8.8 / 10#68.6 / 10
8.6 / 10#78.4 / 10
8.4 / 10#88.2 / 10
8.2 / 10#98.0 / 10
8.0 / 10#107.8 / 10
7.8 / 10
More than AI scoring
Built-in interview integrity checks.
In remote agent hiring, fraud is a real operational risk. Interviewer.AI verifies that the person you hire is the person who interviewed — and that the answers are their own.
Third Party Voice
Eye Gaze
AI Content
Lip Sync
ID Verification
Browser Tab Switching
Designed for customer service roles
Assess what actually predicts success.
Every candidate is scored on the competencies that separate great agents from short-lived hires — with evidence from their own answers.
› Clarity of speech
› Fluency & confidence
› Empathy & active listening
› Patience & conflict resolution
› Scenario-based problem solving
› Objection handling & persuasion
› Confidence under pressure
› Troubleshooting & logical thinking
› Simplifying complex ideas
› Professionalism
ROLE-TUNED
Inbound support, outbound sales, collections, technical helpdesks, multilingual teams — each role gets its own competency mix, question set and scoring rubric. Conversational AI can ask follow-up questions based on candidate responses.
Meet your 24/7 AI interviewer
From application flood to floor-ready shortlist.
Recruiters stop screening everyone and start engaging only the best.
01 / Invite
Bulk invitations
Invite hundreds or thousands of applicants at once. Candidates interview anytime, 24/7, on any device.
02 / Interview
Structured AI interview
Video or conversational avatar interviews evaluate every response against a consistent, objective scorecard.
03 / Verify
Integrity checks
Suspicious behaviour — tab switching, scripted answers, identity mismatches — is flagged automatically.
04 / Shortlist
Objective scorecards
Ranked shortlists with recordings, transcripts and evidence sync straight into your ATS for review.
Hiring at scale
From pilot to enterprise — without slowing down.
Whether you're recruiting 100, 1,000 or 10,000 agents, screening keeps pace. Typical results for high-volume programs; actual figures vary.
70%
Faster time-to-hire for agent roles
10,000+
Agents screened in a single enterprise program
80%+
Candidate completion rate — no app or login needed
24/7
Interviews running across every timezone you hire in
Same recruiting team. A much faster ramp.
Enterprise ready
Everything a large program needs to run.
Built for multi-site, multi-language contact center operations — with the security and compliance posture your procurement team will ask about.
Multi-language & avatar interviews
Screen candidates in the language they'll serve customers in, via video or conversational AI avatar formats.
ATS integration & bulk invites
Works with Workday, SuccessFactors, Greenhouse, SmartRecruiters and more. Invitations trigger automatically; reports sync back.
GDPR & enterprise security
Encrypted candidate data, regional hosting options and ISO 27001-certified information security management.
Custom scoring & dashboards
Role-based dashboards, custom competency scoring, resume scoring and team collaboration tools for every stakeholder.
Proven at volume
What changes for recruitment leaders.
We ramped a new 400-seat program in under three weeks. Every applicant was interviewed within hours of applying, and our recruiters only spoke to candidates who had already cleared the scorecard.
The integrity checks alone justified the switch. Scripted and impersonated interviews that used to surface in week one on the floor are now flagged before the offer.
Questions, answered
Frequently asked questions.
How does Interviewer.AI detect interview fraud?
Built-in integrity checks flag browser tab switching, lip-sync mismatches, AI-generated or scripted answers, text recognition, voice inconsistencies and identity issues — so the person you hire is the person who interviewed.
Can it interview candidates in multiple languages?
Yes. Interviews can run in multiple languages, with video or conversational AI avatar formats, so multilingual support teams can be screened in the language they will serve customers in.
How many agents can we hire at once?
The platform interviews and scores candidates in parallel, 24/7. Teams use it for pilots of 100 agents through to enterprise programs hiring 10,000+, without adding recruiter headcount.
Does it integrate with our ATS?
Yes. Interviewer.AI integrates with leading ATS platforms such as Workday, SuccessFactors, Greenhouse, SmartRecruiters, etc. A typical integration automatically triggers interview invitations and syncs candidate assessment reports back into the platform.
What do candidates need to complete an interview?
Just a browser on any phone, tablet or computer. No downloads, logins or account creation — which keeps completion rates high for high-volume agent hiring.
Ramp your next program
Hire better agents. In days, not months.
See how Interviewer.AI screens, scores and verifies customer service talent at scale.