Credits Refund Policy – Interviewer.AI

🔹 Credit Deduction

• One (1) credit is deducted when a candidate is added to your system—either by applying through a job listing or being manually uploaded and invited by email.
• At this stage, the candidate’s status will show as:
  • NEW (when applying directly) or
  • SENT (when invited via email).

🔹 Credit Refund Eligibility

You are eligible for a full credit refund if:

• The candidate remains in the “NEW” or “SENT” status, and
• The candidate is removed from the system without any interaction, review, or status change.

🔹 When Refunds Are Not Available

Credits will not be refunded if:

• The candidate’s status has changed from NEW or SENT (meaning they were viewed, assessed, or processed).
• The candidate has been involved in any part of the evaluation workflow, such as:
  • Resume scoring
  • Workmap (assessment tests)
  • Video interviews
  • Ratings or reviewer interaction

Even if the candidate is later deleted, credits are non-refundable once AI tools and platform resources have been used.

Important to Note

Our credit system is designed to match usage of our AI tools and infrastructure. Once a candidate enters the evaluation process, backend resources are allocated, which is why credits become non-refundable after interaction.

Need Help?

If you have any questions about credits or refunds, feel free to reach out to us at support@interviewer.ai.

You can easily purchase more credits anytime by clicking Balance/Upgrade Plan from the top menu inside your dashboard.