Interviewer.AI

Terms of Use

These Terms of Use (“Agreement”) govern your access to and use of the Interviewer.AI platform and related services.

This Agreement is between:

Interviewer.AI Pte. Ltd., a company incorporated in Singapore with its registered office at 160 Robinson Road, #14-04, SBF Center Singapore 068914 (UEN 201837827Z) (“Interviewer.AI”, “we”, “us”, or “our”);

and

The organisation, entity, or individual accessing or using the Services (“Client”, “you”, or “your”).

By accessing or using the Services, you agree to be bound by this Agreement.

This Agreement sets out the terms and conditions under which Interviewer.AI provides access to its platform and related services.

1. Definitions

For the purposes of this Agreement:

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.

“Agreement” means these Terms of Use, including any Schedules and any applicable Order Forms entered into between the parties.

“Candidate” means an individual assessed or interviewed using the Platform.

“Candidate Data” means data submitted by or on behalf of a Candidate, including video or audio responses, resumes, transcripts, and performance metrics.

“Confidential Information” means non-public business, technical, or financial information disclosed by one party to the other under this Agreement, whether disclosed orally or in writing, and whether or not marked as confidential.

“Customer Data” means all data submitted to the Platform by or on behalf of the Client, including Candidate Data.

“Documentation” means user guides, technical documentation, help materials, and FAQs provided by Interviewer.AI relating to use of the Platform.

“Effective Date” means the date you first access or use the Services, or the date specified in an applicable Order Form.

“Order Form” means any document, subscription agreement, online checkout, or written order that references this Agreement and specifies subscription package, pricing, scope of services, and applicable commercial terms.

“Platform” means the AI-powered asynchronous interview platform operated by Interviewer.AI, including its associated modules, APIs, dashboards, integrations, and related technology.

“Services” means access to and use of the Platform, together with customer support, implementation, configuration services, and any additional services specified in an Order Form.

“Subscription Term” means the period during which the Client is authorised to access and use the Platform, as specified in an applicable Order Form or subscription plan.

2. Agreement Structure

2.1 Framework

These Terms of Use set out the general terms and conditions governing access to and use of the Services.

For customers subscribing through published online plans, pricing and plan features are governed by the pricing page available at:
https://interviewer.ai/pricing/

For Enterprise customers, additional commercial terms (including pricing, service scope, and subscription details) shall be set out in a separately executed Order Form. Any such Order Form forms an integral part of this Agreement.

2.2 Order of Precedence

In the event of any conflict between these Terms and any applicable Order Form or Schedule, the following order of precedence shall apply (unless expressly stated otherwise):

The applicable Enterprise Order Form
Any applicable Schedule (including Data Processing Addendum or Service Level Agreement)
These Terms of Use

2.3 Modularity

Each Enterprise Order Form constitutes a separate and independent contractual arrangement governed by these Terms. Termination of one Order Form does not automatically terminate any other Order Form unless expressly stated.

3. Services

3.1 Platform Access

Interviewer.AI provides access to its AI-powered asynchronous interview platform on a subscription basis. Access is subject to the plan, usage limits, configurations, and features selected by you, whether through an online subscription or an Enterprise Order Form.

3.2 Optional Modules and Services

Depending on your subscription plan and subject to additional fees where applicable, Interviewer.AI may provide optional services, including:

Custom HRIS integrations
Advanced analytics and explainable AI insights
Enterprise branding and multi-region hosting
Implementation support and training
Candidate experience optimisation features

3.3 Updates and Enhancements

Interviewer.AI may, at its discretion, deploy updates, bug fixes, enhancements, and new features to the Platform. If a material change significantly reduces core functionality, reasonable notice will be provided.

3.4 Third-Party Tools and Integrations

Certain features may rely on integrations with third-party applications or APIs. Interviewer.AI is not responsible for the availability, functionality, or performance of such third-party services. You agree to comply with any applicable third-party terms.

4. Access and Use Rights

4.1 License Grant

Subject to payment of applicable fees and compliance with these Terms, Interviewer.AI grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform during your active Subscription Term for internal business purposes.

4.2 Permitted Use

You may use the Platform solely for conducting candidate assessments, recruitment activities, and internal HR processes. All users must comply with applicable laws, including employment, anti-discrimination, and data protection laws.

4.3 Restrictions

You shall not, and shall not permit any third party to:

Copy, modify, decompile, reverse-engineer, or create derivative works of the Platform
Use the Platform to benchmark, replicate, or develop competing services
Share login credentials or grant access to unauthorised users
Interfere with or disrupt the Platform’s operation, integrity, or security

4.4 User Accounts

You are responsible for maintaining the confidentiality of login credentials and for all activities conducted under your accounts. Interviewer.AI is not liable for unauthorised access resulting from failure to safeguard credentials.

5. Customer Responsibilities

5.1 Cooperation

You agree to provide timely cooperation, information, and access reasonably required for configuration, onboarding, and support of the Services.

5.2 Lawful Use

You represent and warrant that you will not:

Use the Services for unlawful, fraudulent, or unethical purposes
Engage in discriminatory hiring practices or violations of employment law
Upload or transmit content that infringes intellectual property, privacy, or data protection rights

5.3 Accuracy of Data

You are solely responsible for the accuracy, legality, and integrity of all Customer Data and Candidate Data submitted to the Platform.

5.4 Authorised Access

You must ensure that only authorised personnel or designated service providers access the Platform, and that such access complies with these Terms.

5.5 Technical Requirements

You are responsible for providing and maintaining internet access, compatible devices, and necessary technical infrastructure to access and use the Platform.

6. Fees and Payment

6.1 Subscription Fees

Fees are determined based on the subscription plan selected.

For online plans, fees and billing terms are as set out on the pricing page at https://interviewer.ai/pricing/.

For Enterprise customers, fees and commercial terms are specified in the applicable Order Form and may be based on usage tiers, number of candidates, licence fees, or additional credits.

6.2 Invoicing and Payment

Unless otherwise specified:

Enterprise subscriptions may be invoiced annually or quarterly in advance
Payments are due within thirty (30) days of the invoice date, or immediately upon credit exhaustion where applicable
All fees are exclusive of applicable taxes

Online subscriptions may be charged automatically via the selected payment method.

6.3 Late Payments

Overdue payments may result in:

Interest at 1.5% per month (or the maximum rate permitted by law); and/or
Suspension of Services until outstanding amounts are paid in full

6.4 No Refunds

Except where required by law or expressly agreed in writing, fees are non-refundable, including for unused subscription periods or early termination.

6.5 Renewal and Fee Adjustments

Subscriptions automatically renew unless cancelled in accordance with applicable cancellation terms.

For Enterprise subscriptions, Interviewer.AI may adjust renewal fees by providing at least sixty (60) days’ prior notice before the end of the current Subscription Term.

7. Confidentiality

7.1 What Is Confidential Information

In the course of using the Services, either party may receive information that is confidential in nature. Confidential Information includes business plans, pricing details, technical information, customer data, trade secrets, and any other information disclosed in writing, electronically, or orally that is marked or reasonably understood to be confidential.

7.2 Confidentiality Obligations

Each party agrees to:

Keep the other party’s Confidential Information strictly confidential;
Not disclose such information to any third party, except to employees, contractors, or professional advisors who have a legitimate need to know and are bound by confidentiality obligations; and
Use Confidential Information solely for purposes related to accessing, providing, or using the Services.

7.3 Exceptions

Confidential Information does not include information that:

Was lawfully known to the receiving party before disclosure;
Becomes publicly available through no fault of the receiving party;
Is disclosed with prior written consent of the disclosing party; or
Is required to be disclosed by law, regulation, or court order (where legally permitted, with prior notice to the disclosing party).

7.4 Duration

Confidentiality obligations remain in effect during the period of use of the Services and for three (3) years after termination or expiration of the applicable subscription or account.

8. Data Protection and Security

8.1 Compliance with Applicable Laws

The Service Provider and users of the Platform agree to comply with all applicable data protection and privacy laws relevant to their use of the Services.

8.2 Data Processing and Hosting

Customer and candidate data may be hosted in secure cloud infrastructure environments. The Service Provider processes personal data solely for the purpose of delivering and improving the Services, in accordance with applicable data protection laws and any applicable data processing terms.

8.3 Security Measures

The Service Provider maintains administrative, technical, and physical safeguards designed to protect data against unauthorized access, disclosure, or misuse. Such measures may include:

Encryption of data in transit;
Role-based access controls;
Periodic security testing and vulnerability assessments; and
Secure software development practices.

8.4 Anonymised and Aggregated Data

The Service Provider may use anonymised or aggregated data that does not identify any individual to improve the Services, develop new features, generate analytics, and perform benchmarking. Such data will not be used to identify any specific person or organization.

8.5 Data Breach Notification

In the event of a confirmed security breach affecting personal data, the Service Provider will notify affected customers without undue delay and provide relevant information regarding the nature of the incident and corrective actions taken, in accordance with applicable law.

9. Support and Service Levels

9.1 Support Availability

Support is available during standard business hours, Monday through Friday (excluding public holidays), via email or ticketing system. Urgent issues may be escalated through designated support channels where applicable.

9.2 Service Availability

The Service Provider uses commercially reasonable efforts to maintain 99.5% monthly uptime for the Platform, excluding scheduled maintenance and events beyond reasonable control.

Severity Levels for Administrative Support Requests

Severity	Description	Target Response Time	Resolution Target
Critical	Service unavailable	1–4 hours	Continuous efforts until resolved
High	Major functionality impaired	5–24 hours	Within 1 business day
Medium	Minor feature issue	Within 5 business days	Addressed in next release cycle
Low	Cosmetic issue or general inquiry	Within 7 business days	As reasonably determined

Please note: Response and resolution targets are goals, not guarantees.

9.3 Maintenance

Planned maintenance will be communicated in advance where reasonably possible and may be conducted outside peak usage hours. Emergency maintenance may be performed with limited notice if necessary to protect system security or data integrity.

9.4 Service Credits

If the Platform fails to meet the stated uptime commitment for two consecutive months, eligible customers may request a pro-rata service credit, not exceeding 10% of the applicable monthly subscription fee. Service credits constitute the sole and exclusive remedy for failure to meet uptime commitments.

10. Intellectual Property

10.1 Ownership of the Platform

All rights, title, and interest in and to the platform and Services — including all software, source code, object code, algorithms, artificial intelligence and machine-learning models (including trained and underlying models), system architecture, workflows, user interfaces, documentation, proprietary methods, and any updates, enhancements, or derivative works (collectively, the “Platform”) — remain the exclusive property of the Service Provider and its licensors.

Except for the limited rights expressly granted in these Terms, no ownership rights or licenses are transferred to you by implication or otherwise.

10.2 Ownership of User and Customer Data

(a) Customer Data
You retain ownership of all data, content, and materials that you upload or submit to the Platform, including job descriptions, role requirements, evaluation criteria, workflows, and other business inputs (“Customer Data”).

(b) Candidate or User Content
Individuals who submit information, interview responses, recordings, or other materials through the Platform (“User Content”) retain ownership of their personal data and submitted content, subject to applicable privacy and data protection laws.

The Service Provider does not claim ownership over Customer Data or User Content.

10.3 Assessment Outputs

Reports, scores, rankings, summaries, insights, analytics, or recommendations generated by the Platform (“Outputs”) are provided for your internal business purposes, including recruitment, hiring, and workforce planning.

The Service Provider retains all intellectual property rights in the structure, methodologies, scoring systems, algorithms, and frameworks used to generate the Outputs. You are granted a limited, non-exclusive, non-transferable right to use the Outputs for lawful internal business purposes.

Access to Outputs does not grant any ownership interest in the Platform or its underlying technology.

10.4 License to Process Data

(a) License Grant
By using the Services, you grant the Service Provider a limited, non-exclusive license to host, process, analyze, and use Customer Data and User Content solely to:

Provide and operate the Services;
Generate Outputs;
Maintain security and provide support;
Comply with legal obligations; and
Improve and enhance the Services in accordance with applicable law.

(b) AI Model Training
Unless expressly agreed otherwise in writing, identifiable Customer Data or User Content will not be used to train or fine-tune general-purpose AI models. Aggregated, anonymized, or de-identified data that cannot reasonably identify any individual or organization may be used for analytics, benchmarking, and product improvement.

10.5 Feedback

If you or your users provide feedback, suggestions, or ideas regarding the Platform (“Feedback”), the Service Provider may use such Feedback without restriction and without compensation, provided that any personal data included in Feedback is handled in accordance with applicable privacy laws and no Confidential Information is publicly disclosed.

10.6 Reservation of Rights

All rights not expressly granted under these Terms are reserved by the Service Provider. Nothing in these Terms transfers ownership of intellectual property from one party to the other.

11. Warranties

11.1 Platform Performance

The Service Provider warrants that the Platform will operate substantially in accordance with its published documentation under normal use.

11.2 Services Standard

The Services will be performed with reasonable skill, care, and diligence consistent with generally accepted industry standards.

11.3 Disclaimers

Except as expressly stated in these Terms:

The Platform is provided on an “as is” and “as available” basis;
The Service Provider does not guarantee uninterrupted or error-free operation;
The Service Provider does not guarantee hiring outcomes, candidate suitability, or employment decisions made using the Platform;
You are solely responsible for ensuring your recruitment and employment practices comply with applicable laws.

To the maximum extent permitted by law, all implied warranties — including merchantability, fitness for a particular purpose, and non-infringement — are disclaimed.

12. Indemnification

12.1 By the Service Provider

The Service Provider will defend and indemnify you against third-party claims alleging that your authorized use of the Platform infringes valid intellectual property rights, provided that:

You promptly notify the Service Provider in writing of the claim;
You provide reasonable cooperation; and
The Service Provider has sole control of the defense and settlement.

If such a claim arises, the Service Provider may, at its discretion:

Modify the Platform to make it non-infringing;
Replace the affected component;
Obtain the necessary rights; or
Terminate affected Services and refund any prepaid, unused fees.

This indemnity does not apply to claims arising from misuse, unauthorized modifications, or combinations with third-party products not supplied by the Service Provider.

12.2 By You

You agree to indemnify and hold the Service Provider harmless from claims, damages, liabilities, and expenses arising from:

Your use of the Platform in violation of applicable law;
Your hiring practices, screening policies, or employment decisions; or
Claims that Customer Data or materials you provide infringe third-party rights.

13. Limitation of Liability

13.1 Exclusion of Certain Damages

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, data, goodwill, or business opportunity, arising from or related to the use of the Services.

13.2 Liability Cap

To the maximum extent permitted by law, the Service Provider’s total aggregate liability arising from or related to the Services will not exceed the total fees paid by you for the Services during the twelve (12) months preceding the event giving rise to the claim.

13.3 Exceptions

Nothing in these Terms limits liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of confidentiality obligations; or
Any liability that cannot be limited or excluded under applicable law.

14. Term and Termination

14.1 Term

These Terms take effect when you first access or use the Services and will remain in effect until terminated in accordance with this section.

14.2 Subscription Period and Renewal

If you purchase a subscription, the applicable subscription period will be specified at the time of purchase or in your order documentation. Unless otherwise stated, subscriptions automatically renew for successive one (1) year periods unless either party provides at least thirty (30) days’ prior written notice of non-renewal.

14.3 Termination for Cause

Either party may terminate the Services or a subscription immediately upon written notice if the other party:

Materially breaches these Terms and fails to cure the breach within thirty (30) days after receiving written notice; or
Becomes insolvent or subject to bankruptcy, liquidation, or similar proceedings.

14.4 Termination for Convenience

Either party may terminate a subscription without cause upon sixty (60) days’ prior written notice. Unless otherwise agreed in writing, prepaid fees are non-refundable.

14.5 Effect of Termination

Upon termination:

Your right to access and use the Platform will immediately cease;
Each party must return or securely delete the other party’s Confidential Information upon request;
Upon written request made within thirty (30) days of termination, a copy of your Customer Data will be made available in a commonly used machine-readable format.

15. Dispute Resolution

15.1 Informal Resolution

If a dispute arises, the parties agree to attempt to resolve the matter through good faith negotiations within fifteen (15) business days after written notice of the dispute.

15.2 Arbitration

If the dispute cannot be resolved informally, it will be finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules in effect at the time of the dispute.

The seat of arbitration will be Singapore;
The tribunal will consist of one arbitrator;
The language of arbitration will be English.

15.3 Mediation Option

By mutual agreement, the parties may first attempt mediation under the Singapore International Mediation Centre (SIMC) framework. Any settlement reached may be recorded as a binding arbitral award.

15.4 Interim Relief

Nothing in this section prevents either party from seeking interim injunctive or equitable relief from a court of competent jurisdiction where necessary.

16. General Provisions

16.1 Force Majeure

Neither party will be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, war, labor disputes, government actions, pandemics, or cyber incidents.

16.2 Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent. The Service Provider may assign these Terms to an affiliate or successor in connection with a merger, acquisition, or asset sale, provided such assignment does not materially reduce your rights.

16.3 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

16.4 Entire Agreement

These Terms, together with any applicable order documentation or referenced policies, constitute the entire agreement between you and the Service Provider regarding the Services and supersede all prior agreements or understandings.

16.5 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.6 Waiver

A failure or delay in exercising any right under these Terms will not constitute a waiver of that right.

16.7 Notices

Notices must be provided in writing and may be delivered by email or other designated communication methods specified in your account or order documentation.

16.8 Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.

Acceptance of Terms

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

Platform Description and Scope of Services

1. Platform Overview

The Platform is an AI-powered asynchronous and conversational AI video interview and assessment solution designed to support organizations in screening and evaluating candidates. The Services enable users to:

Conduct structured, asynchronous video interviews as well as dynamic, unstructured interviews;
Analyze candidate responses using explainable AI technologies;
Generate interview insights, scores, and summaries;
Integrate interview data into HR or talent management systems;
Customize workflows, branding, and assessment criteria.

2. Key Features

The Platform may include:

AI-scored one-way (asynchronous) video interviews;
AI-scored two-way (dynamic/conversational) video interviews;
Customizable interview question templates;
Transparent scoring frameworks and hiring insights;
Candidate management dashboards;
Collaboration tools (e.g., comments, tagging, shared decisions);
Integration capabilities via API or native connectors;
Secure candidate access via unique invitation links;
Hosting designed to align with applicable data protection laws.

Features may vary depending on subscription plan.

3. Optional Add-Ons

Certain features may be available as paid add-ons, including:

Custom branding (logos, introductory videos, custom URLs);
HRIS or third-party system integration support;
Developer API access for integrations.

4. Services Included

Depending on your subscription, Services may include:

Implementation and onboarding support;
Platform configuration (branding, workflows, scoring settings);
Initial training sessions;
Email and knowledge base support;
Access to updates released during the subscription period.

Data Processing Terms

1. Purpose

These data processing terms govern how personal data is processed in connection with the Services, in accordance with applicable data protection and privacy laws.

2. Roles

Where required by applicable law:

The customer acts as the data controller;
The Service Provider acts as the data processor.

3. Nature and Purpose of Processing

Personal data may be processed for purposes including:

Conducting asynchronous video interviews;
Generating AI-based assessments and analytics;
Providing reports and hiring insights;
Hosting, technical support, and training.

4. Categories of Personal Data

Depending on use, personal data may include:

Name and contact details;
Video or audio responses and transcripts;
Resume or CV information;
Interview metadata (e.g., timestamps, IP address, language);
Feedback or evaluation notes.

5. Data Subjects

Data subjects may include job applicants, candidates, recruiters, hiring managers, and administrative users (such as Super Admin, System Admin, Admin, Power User, Business User, etc.)

6. Security Measures

Appropriate technical and organizational safeguards are implemented, which may include:

Encryption in transit;
Access controls and multi-factor authentication;
Role-based permissions;
Data minimization and retention controls;
Contracts and due diligence for service providers.

7. Sub-Processors

The Service Provider may engage third-party service providers to support infrastructure, analytics, communications, and AI functionality.

Sub-processors may include:

Cloud hosting providers;
CRM and communications platforms;
Analytics tools;
AI or machine-learning service providers.

Unless expressly agreed otherwise, identifiable customer or candidate data will not be used by AI providers to train general-purpose models.

The Service Provider may appoint additional sub-processors as necessary and will provide prior notice where required by applicable law. Customers may raise reasonable objections based on legitimate data protection concerns.

8. International Data Transfers

Personal data may be transferred across borders where appropriate safeguards are in place, such as standard contractual clauses or other legally recognized mechanisms.

9. Data Subject Rights

The Service Provider will provide reasonable assistance to customers in responding to lawful data subject requests, such as requests for access, correction, or deletion.

10. Breach Notification

In the event of a confirmed personal data breach, the Service Provider will notify affected customers without undue delay in accordance with applicable law.

Service Level Terms

1. Availability

The Service Provider will use commercially reasonable efforts to maintain at least 99% platform uptime per calendar month, excluding planned maintenance and events beyond reasonable control.

2. Support Channels

Support may be provided through:

Dedicated customer success contacts (where applicable);
Email support;
Online help center or knowledge base.

Support hours will be specified in the applicable subscription plan.

3. Issue Priority Levels

For service availability issues affecting users:

Severity	Description	Target Response Time	Resolution Target
Critical	Service unavailable	1–4 hours	Continuous efforts until resolved
High	Major functionality impaired	5–24 hours	Within 1 business day
Medium	Minor feature issue	Within 5 business days	Addressed in next release cycle
Low	Cosmetic issue or general inquiry	Within 7 business days	As reasonably determined