1. Introduction and Acceptance

These Terms of Use (“Terms”) govern your access to and use of the Interviewer.AI platform, operated by Interviewer.AI Pte. Ltd. (UEN 201837827Z), a company incorporated in Singapore (“Interviewer.AI”, “we”, “us”, or “our”). The Platform facilitates digital interactions between university and candidates through asynchronous video interviews and related tools.

By accessing or using the Platform—including via our website or any affiliated services—you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

2. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in legal requirements, business practices, or platform functionality. Where changes are material, we will notify you by reasonable means, which may include email (to the address provided at registration) or a notice posted on the Platform.

Unless otherwise stated, updates become effective upon notification. Continued use of the Platform after such changes have been made constitutes your acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms of Use, the following capitalised terms shall have the meanings set out below:

• “Candidate” means an individual user who registers or creates a Candidate Profile on the Platform for the purpose of seeking employment opportunities or participating in a recruitment process initiated by an Employer.
  
  
• “Candidate Profile” refers to the profile created by a Candidate, which may include personal data, statement of purpose, photographs or video recordings, details of academic and professional experience, skills, interests, and any other information submitted to the Platform.
  
  
• “Employer” means a user (including an individual, university, company, recruiter, or other legal entity) who accesses or uses the Platform for the purpose of screening applicants, or evaluating Candidates for potential university admission.
  
  
• “Intellectual Property Rights” means all rights, title, and interest in and to patents, copyrights, trade marks, service marks, trade names, design rights, database rights, trade secrets, know-how, and other proprietary or intellectual property rights (whether registered or unregistered), and all applications, renewals, and extensions thereof, in any jurisdiction.
  
  
• “Personal Data” means any data, whether true or not, that relates to an identified or identifiable natural person, whether directly from such data or indirectly from that data and other information to which Interviewer.AI has or is likely to have access, including but not limited to any data defined as “personal data” under applicable data protection laws.
  
  
• “Platform” means the Interviewer.AI software platform and all associated websites, applications, APIs, tools, services, and features provided by Interviewer.AI or its authorised agents or affiliates, whether accessed directly or indirectly.
  
  
• “SIAC” refers to the Singapore International Arbitration Centre, as referenced in Clause 16.1 of these Terms.
  
  
• “SIMC” refers to the Singapore International Mediation Centre, as referenced in Clause 16.5 of these Terms.
  
  
• “User Content” means all content, materials, and information uploaded, submitted, published, posted, or otherwise made available on the Platform by a user, including but not limited to program listings, Candidate Profiles, text, images, videos, statement of purpose, communications, or other user-generated data.
  
  

3. Registration

3.1. To register for an account and access the Platform, you must be at least eighteen (18) years of age.

3.2. As part of the registration process, you will be required to create a Candidate Profile. You represent and warrant that all information provided by you at the time of registration, and thereafter, is true, accurate, current, and complete. You agree to promptly update your information as necessary to maintain its accuracy and completeness.

3.3. Interviewer.AI reserves the right to deactivate or delete your account and all associated data after a prolonged period of inactivity. Prior to such deletion, we will provide you with reasonable advance notice.

3.4. You may terminate your account and cancel your registration at any time by notifying us in writing. Upon termination, you agree to cease all access to and use of the Platform.

4. Password and Account Security

4.1. You are responsible for maintaining the confidentiality of your login credentials and must not disclose them to any third party.

4.2. You are solely responsible for all activities that occur under your account, whether authorised or unauthorised. Interviewer.AI shall not be liable for any loss or damage arising from unauthorised access resulting from your failure to maintain the confidentiality of your credentials.

4.3. You must notify us immediately if you become aware of or suspect any unauthorised access to your account.

4.4. If Interviewer.AI has reason to believe that your account has been compromised or used in breach of these Terms, we may, at our sole discretion, require you to reset your password, suspend your account, or take other appropriate actions.

4.5. In the event of any unauthorised use or disclosure of your credentials or misuse of the Platform, you agree to:
a) bear all resulting losses or damages; and
b) fully indemnify Interviewer.AI against any claims, losses, or damages suffered as a result.

5. Use of the Platform

5.1. Interviewer.AI grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for your personal, non-commercial purposes, including: a) searching for admission opportunities;
b) applying for university; and
c) participating in English language screening-related assessments or evaluations.

5.2. Your right to access and use the Platform is personal to you and may not be transferred, sublicensed, or assigned to any other person or entity.

5.3. As part of the application process, you may be invited to participate in recorded video or audio interviews, psychometric assessments, or gamified tests. You acknowledge and expressly consent to such activities, including the recording, use, and processing of your image, voice, name, likeness, and Candidate Profile by Interviewer.AI and the relevant Employer, in accordance with Clause 9 (Personal Data).

5.4. You agree not to use the Platform: a) for any unlawful, fraudulent, or malicious purpose;
b) to publish or disseminate content that is false, misleading, defamatory, obscene, offensive, threatening, or otherwise objectionable;
c) to reproduce, sell, resell, or commercially exploit any part of the Platform or its content;
d) to reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Platform;
e) to interfere with the access or use of the Platform by other users;
f) to post content or apply for roles on behalf of others;
g) to gain unauthorised access to data, systems, or accounts;
h) to disrupt the operation of the Platform or violate network policies;
i) to create databases by systematically downloading content;
j) to advertise or promote products or services; or
k) in any manner that violates these Terms.

5.5. Interviewer.AI reserves the right to waive, in whole or in part, any of the restrictions set out in Clause 5.4 on a case-by-case basis.

5.6. We reserve the right, but do not assume the obligation, to monitor, edit, suspend, or remove any user account or content that, in our sole discretion, violates these Terms or any applicable law.

6. Platform Availability

6.1. Interviewer.AI shall use commercially reasonable efforts to ensure that the Platform is available and operational. However, we do not warrant or guarantee uninterrupted access, and the Platform may experience occasional disruptions or errors.

6.2. Access to the Platform may be temporarily suspended or restricted due to maintenance, upgrades, or unforeseen technical issues. We will endeavour to minimise downtime and restore access as promptly as reasonably practicable.

7. Intellectual Property

Except as otherwise provided in Clause 8 (User Content), all intellectual property rights in and to the Platform—including but not limited to all text, images, videos, graphics, user interfaces, visual elements, source code, object code, software applications, trademarks, logos, and other proprietary content—are owned by Interviewer.AI or its licensors.

You may not copy, modify, reproduce, distribute, publish, license, transmit, reverse engineer, or commercially exploit any part of the Platform or its content without our prior written consent, unless expressly permitted by law or these Terms.

8. User Content

8.1. Interviewer.AI does not claim ownership of any User Content submitted, uploaded, or posted by you through the Platform. You represent and warrant that you own or have obtained all necessary rights, licenses, or consents to use and share such User Content on the Platform.

8.2. Interviewer.AI does not guarantee the accuracy, completeness, reliability, or usefulness of any User Content submitted by you or others. You acknowledge that all User Content is the sole responsibility of the party from whom it originated and that any reliance on such content is at your own risk.

8.3. By submitting or posting User Content on or through the Platform, you grant Interviewer.AI a worldwide, non-exclusive, royalty-free licence to host, use, reproduce, adapt, distribute, publish, and display such content for the purposes of operating, marketing, and improving the Platform and related services, subject always to our obligations under Clause 9 (Personal Data).

8.4. Interviewer.AI reserves the right, but not the obligation, to monitor, review, remove, or edit any User Content that we consider, in our sole discretion, to be in violation of these Terms or applicable law.

9. Personal Data

9.1 Collection of Personal Data

9.1.1. We may collect your Personal Data through the following means, for which you provide your express consent:

1. a) Directly from you, when you register for an account, create or update your Candidate Profile, or otherwise interact with the Platform;
   b) Automatically through your access and use of the Platform (including cookies and analytics tools);
   c) From third parties, such as Employers or third-party service providers, provided they are legally authorised or have obtained your consent to share your Personal Data with us.

9.1.2. The types of Personal Data collected may include, without limitation:

• Full name, gender, date of birth, nationality, and country of residence;
  
  
• Contact details such as mailing address, telephone number, and email address;
  
  
• Statement of purpose information, academic and professional qualifications, work experience, and references;
  
  
• Employment history, certifications, and training records;
  
  
• Professional interests and job preferences;
  
  
• Health-related information disclosed for job suitability (e.g. disabilities or workplace accommodations);
  
  
• Photographs, video and audio recordings (e.g. interview responses);
  
  
• Usage data and behavioural information from your interaction with the Platform; and
  
  
• Online assessments, psychometric test results, and related metadata.

9.2 Purpose of Collection and Use

9.2.1. We may use your Personal Data for the following purposes:

1. a) To operate, maintain, and improve the functionality of the Platform;
   b) To manage your account and verify your identity;
   c) To facilitate the recruitment process with Employers, including job applications, assessments, and interviews;
   d) To personalise the Platform experience to your preferences;
   e) To handle enquiries, feedback, or support requests;
   f) To contact you for administrative or job-matching purposes;
   g) To enable Employers to contact you for potential job opportunities (based on your preferences);
   h) To analyse trends, usage patterns, and user behaviour for service optimisation;
   i) To diagnose system errors and perform maintenance;
   j) To detect, investigate, and prevent fraud or misuse;
   k) For any legitimate business purpose reasonably related to the above; and
   l) To comply with legal or regulatory obligations.

9.2.2. We may disclose your Personal Data to the following third parties where necessary to fulfil the purposes described above:

1. a) Employers and their affiliates or authorised agents involved in your application;
   b) Prospective Employers seeking candidates that match your profile;
   c) Interviewer.AI staff and contractors with a need to access the data for their duties;
   d) Government authorities, regulators, or law enforcement (as required by applicable law);
   e) Third-party vendors and service providers (e.g. cloud hosting, analytics, communication tools); and
   f) Any party otherwise permitted by applicable data protection laws.

9.2.3. Where required by law or where the processing activity falls outside the scope described above, we will obtain your further consent prior to collecting, using, or disclosing your Personal Data.

9.2.4. The purposes described in this Clause may continue to apply even if your relationship with us ends, for so long as it is reasonably necessary for legal, operational, or business purposes.

9.3 Withdrawal of Consent

9.3.1. You may withdraw your consent to our continued collection, use, or disclosure of your Personal Data at any time by submitting a written request to our Data Protection Officer.

9.3.2. Upon receiving your withdrawal request, we may require a reasonable period to process your request and will inform you of any consequences, including the impact on your continued use of the Platform.

9.3.3. Please note that withdrawal of consent will not affect:

• Any processing that was lawfully carried out prior to the withdrawal; or
  
  
• Any disclosures made to authorised parties as set out in Clause 9.2.2.
  
  

9.3.4. We may continue to process your Personal Data where such processing is required or permitted under applicable law, notwithstanding the withdrawal of consent.

9.4 Access and Correction

9.4.1. You have the right to request access to your Personal Data held by us and to request corrections to ensure it is accurate and up to date. Requests may be submitted to our Data Protection Officer using the contact details provided in Clause 9.8.

9.4.2. We may impose a reasonable administrative fee for access requests. You will be informed of any such fee in advance.

9.4.3. We will make reasonable efforts to respond to your request within thirty (30) days. If we are unable to do so, we will notify you in writing with an estimated response timeline. Where access cannot be granted, we will explain the reason, unless prohibited from doing so under applicable law.

9.5 Retention of Personal Data

9.5.1 We will retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted under applicable laws and regulations.

9.5.2 We will cease to retain Personal Data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the data was collected and is no longer necessary for legal, regulatory, or business purposes.

9.6 Security of Personal Data

9.6.1 We implement reasonable administrative, physical, and technical safeguards to protect your Personal Data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

9.6.2 While no system can guarantee absolute security, we are committed to regularly reviewing and enhancing our information security practices to protect the integrity and confidentiality of your Personal Data.

9.7 Transfer of Personal Data Outside Singapore

Where it is necessary for us to transfer your Personal Data outside Singapore for processing or storage (including to cloud infrastructure providers), we will take appropriate steps to ensure that the transferred data continues to receive a standard of protection that is at least comparable to that provided under Singapore’s Personal Data Protection Act 2012 (No. 26 of 2012).

Protection Act (No. 26 of 2012).

9.8 Data Protection Officer

If you have any enquiries regarding our Personal Data practices or wish to exercise your rights under applicable data protection laws, please contact our appointed Data Protection Officer:

Name: Sunny Saurabh
Email: [email protected]
Phone: +65 9892 5192

10. Third Party Websites

10.1 The Platform may contain links to third-party websites or online resources. We are not responsible for the availability, content, accuracy, or reliability of such external sites, and inclusion of any links does not imply endorsement or association.

10.2 You may create a hyperlink to the Platform provided that:
a) the link is not presented in a misleading manner, nor suggests any affiliation or endorsement that does not exist; and
b) you immediately comply with any written request by us to remove the link.

11. Term and Termination

11.1 These Terms remain in full force and effect for as long as you access or use the Platform.

11.2 Without prejudice to our other rights under these Terms or at law, we reserve the right to suspend, restrict, or terminate your access to the Platform, with immediate effect, if you breach any provision of these Terms.

11.3 The following provisions shall survive termination of your use of the Platform: Clauses 7 (Intellectual Property), 11 (Term and Termination), 12 (Limitation of Liability), 13 (Disclaimer), and 14 (Indemnity).

12. Limitation of Liability

12.1 The Platform is provided on an “as is” and “as available” basis. We do not warrant the accuracy, completeness, or fitness for purpose of any content, functionality, or feature provided through the Platform.

12.2 To the maximum extent permitted by law, we expressly disclaim:
a) all implied conditions, warranties, or terms that might otherwise apply by statute or common law; and
b) all liability for any loss or damage of any kind arising out of or in connection with your access to, use of, or reliance on the Platform or its content.

12.3 Under no circumstances shall Interviewer.AI be liable for any indirect, consequential, incidental, special, exemplary, or punitive damages, or for loss of employment opportunity, even if we have been advised of the possibility of such damages.

12.4 To the extent that liability cannot be excluded, our total aggregate liability to you for all claims arising out of or relating to your use of the Platform shall not exceed Singapore Dollars one hundred (S$100).

13. Disclaimer

13.1 You acknowledge that Interviewer.AI is a technology platform provider and is not involved in any admissions or employment decision-making process, including the interviewing, selection, or hiring of Candidates. Such responsibilities rest solely with Employers.

13.2 Employers are solely responsible for compliance with all applicable employment laws and regulations in relation to their use of the Platform.

13.3 We are not liable for any data loss, service interruptions, or inaccuracies in content transmitted via the Platform.

13.4 You accept all risks associated with interactions or engagement with other users of the Platform, including physical or reputational harm. We do not conduct background checks or guarantee the conduct of users.

13.5 Any references on the Platform to third-party entities or services do not constitute endorsements or warranties by Interviewer.AI as to their quality, legality, or fitness for any particular purpose.

14. Indemnity

14.1 To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Interviewer.AI, its affiliates, and their respective officers, directors, employees, agents, and contractors from and against any and all claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from or related to:
a) any User Content you submit through the Platform;
b) your use or misuse of the Platform; or
c) your breach of these Terms.

14.2 We will use reasonable efforts to notify you of any such claim, suit, or proceeding, but failure to do so shall not relieve you of your indemnification obligations.

15. Governing Law

These Terms of Use and any non-contractual obligations arising from or in connection with them shall be governed by and construed in accordance with the laws of Singapore.

16. Dispute Resolution

16.1 Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with its rules in force at the time.

16.2 The seat of arbitration shall be Singapore.

16.3 The tribunal shall consist of one (1) arbitrator, appointed in accordance with the SIAC Rules.

16.4 The language of the arbitration shall be English.

16.5 In accordance with the SIAC-SIMC Arb-Med-Arb Protocol, you agree to attempt mediation at the Singapore International Mediation Centre (“SIMC”) following the commencement of arbitration. Any settlement reached through mediation may be recorded as a consent award.

17. Miscellaneous

17.1 You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights without restriction, provided that such transfer does not adversely affect your rights.

17.2 A person who is not a party to these Terms shall have no rights to enforce any provision under the Contracts (Rights of Third Parties) Act (Cap. 53B), except as expressly stated.

17.3 Our failure to enforce any provision of these Terms at any time shall not be deemed a waiver of such rights. All rights and remedies under these Terms are cumulative and not exclusive of any rights or remedies provided by law.

17.4 If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision shall be severed, and the remainder shall remain in full force and effect.

17.5 If you have any questions or concerns regarding these Terms, please contact us at [email protected].